Error Troubleshooting
Jump to navigation
Jump to search
This is a mirror of Octal's 360 Error Database located at https://errors.octalsconsoleshop.com/ as of 7/28/2020 21:00 EST.
Visit Octal's site directly for the most up to date version of this database.
This info was put together ONLY from real Microsoft Documents, lots experimentation, and testing
Big thanks to Teir on Bootloader error explanations
Last updated: 7/28/2020 21:00 EST
Unlisted codes are unknown or reserved
Error codes with multiple possible solutions, should be attempted in order unless stated
Died Died Symptoms: The board is unresponsive to power button
- Undo Bad Writes
- If you had a bad flash on the NAND, this is why you have Died Died now.
- Perform bad flash recovery, if you absolutely cannot, replace NAND.
- If you did not write to the NAND, ignore this step.
- Voltages
- Check V_5P0DUAL, V_5P0STBY, V_3P3STBY, and V_1P8STBY rails for correct voltage.
- V_5P0DUAL and V_5P0STBY come directly from PSU. If wrong, replace PSU or check V_5P0DUAL and V_5P0STBY for shorts.
- V_3P3STBY on Phat consoles is created by U5B1. If wrong, replace U5B1, then check V_3P3STBY for shorts.
- V_1P8STBY on Phat consoles is created by U5B2. If wrong, replace U5B2, then check V_1P8STBY for shorts.
- Slims and some Kronos Phat consoles do not have these MOSFETs.
- Phat consoles: Check bleeder circuit R1V1, Q1V1, etc
- STBY_CLK Circuit
- Check R4B24 (Phat) or R3B15 (Trinity Slim) resistor for ~33ohms. If wrong value, replace resistor.
- Check west side of R4B24 (Phat) or R3B15 (Trinity Slim) for STBY_CLK.
- It does not exist on Corona and Winchester Slims.
- STBY_CLK Generation
- Check crystal Y3B1 (Phat, Trinity) or Y3D1 (Corona) if its working.
- If still no STBY_CLK, replace ANA/HANA U4C2 (Phat) or HANA U3B1 (Trinity).
- SMC_RST_N
- Check that HANA/ANA releases SMC_RST_N. R2P1, R2P3, or FT3P4 on Phat Consoles.
- Unknown on Trinity Slims, not present on Corona and Winchester Slims.
- Southbridge Processor
- Replace Southbridge Processor U2C1 (Phat) or U3D1 (Slim).
System Management Controller (SMC) Errors
Code | Name | Explanation | Possible Repair Actions |
---|---|---|---|
0001 | ERROR_V_12P0 | ANA_V12P0_PWRGD negated unexpectedly | Replace Power Supply, Test and replace MOSFETs, caps, and controller chip on V_12P0 rail |
0002 | ERROR_V_CPUCORE | VREG_CPU_PWRGD negated unexpectedly | Replace Power Supply, Test and replace MOSFETs, caps, and controller chip on V_CPUCORE rail |
0003 | ERROR_V_GPUCORE | VREG_GPU_PWRGD negated unexpectedly | Replace Power Supply, Test and replace MOSFETs, caps, and controller chip on V_GPUCORE rail |
0010 | ERROR_NO_HANA ERROR_NO_ANA |
HANA/ANA is not responding to reads or writes | Replace HANA/ANA or Southbridge |
0011 | ERROR_THERMAL_CPU | CPU temperature overload | Check heatsink, x-clamps, thermal paste, or fans Corona: Check R4D3, R4D4, R4D5, R4D6, R4D7, R4D8 resistors if overheating happens instantly |
0012 | ERROR_THERMAL_GPU | CPU temperature overload | Check heatsink, x-clamps, thermal paste, or fans Corona: Check R4D3, R4D4, R4D5, R4D6, R4D7, R4D8 resistors if overheating happens instantly |
0013 | ERROR_THERMAL_EDRAM | eDRAM temperature overload | Check heatsink, x-clamps, thermal paste, or fans Corona: Check R4D3, R4D4, R4D5, R4D6, R4D7, R4D8 resistors if overheating happens instantly |
0020 | ERROR_GPU_RST_DONE | GPU_RST_DONE signal missing after seqUnReset time passed | Replace GPU |
0021 | ERROR_NO_PCIE | PCIE link did not enter L0 after seqUnReset time passed | Replace GPU, Southbridge, or Ethernet chip |
0022 | ERROR_NO_HANDSHAKE | CPU did not send GetPowerUpCause to SMC | Check NAND CPU Key is correct, replace CPU or Southbridge |
0023 | ERROR_NO_CLOCKCHIP | Xenon: ANA_BCKUP is not responding to reads or writes Others: Unknown error related to clockchip |
Xenon: Replace ANA_BCKUP, ANA, or Southbridge Zephyr, Falcon, Jasper: Replace HANA Trinity: Replace C4E3 cap, replace HANA Corona: Replace C4E3 cap, replace Southbridge |
0030 | ERROR_NO_TEMPERATURES | HANA/ANA temperature registers read as zero | Check for shorted resistors, replace HANA/ANA |
0031 | Unknown | GPU Clock or Power related | Check for shorted resistors near Southbridge and GPU, replace GPU |
0032 | Unknown | CPU_RST_N related | Check/repair traces carrying CPU_RST_N Slim: Check between C5R11, R4D4 and R4P5 |
0033 | Unknown | Aud_Clamp related | Check C7F2, Aud_Clamp circuit |